Services Terms & Conditions
Applying to the provision of services by No Worries Company Services Limited (company no 05505951) (“No Worries”) to You (the “Customer”) Services to be provided
1.1 No Worries agrees to provide the services you requested upon its acceptance of your Online Order Form.
1.2 Any changes in the scope of No Worries’ work must be agreed in writing.
2.1 In consideration for providing the services, No Worries will charge the fees currently applicable to the chosen level of service.
2.2 No Worries reserves the right to charge for services provided at the request of the Customer which are outside the scope of the Customer’s chosen level of service
2.3 All fees are subject to VAT as applicable.
2.4 The monthly fee for our Gold service is £85 + VAT, payable on the first day of each month in advance.
2.5 The monthly fee for our Club Gold service is £105 + VAT, payable on the first day of each month in advance.
2.6 Our closedown fee of £185 + VAT will apply to all existing clients and includes the Companies House charge of £10 for applying to strike the company off the register. If your company has been trading for three months or less, we will discount our closedown fee by 50%.
2.7 Our personal tax return service is optional and must be requested using our online system. If you are an existing monthly fee accounting client, our basic service starts at £95 + VAT. If your personal income also includes self-employment income, rental property income, capital gains from selling of an asset, or foreign income, an addition fee of £75 + VAT is payable. If we are unable to submit your personal tax return before 31 October (because for example (a) you sign up for our service late; (b) you take a while to get your personal tax UTR; (c) you are held up getting your earnings details, or any other relevant information, to us; (d) you don’t pay our fee for this service in time; (e) you do not approve your draft tax return in time) then our fee will increase by £50 + VAT. In addition to these fees, if you sign up for our personal tax return service after 31 Dec of the following tax year, our January surcharge fee of £75 + VAT will also apply. If you would like us to amend and file a personal tax return previously prepared and filed by us, an additional fee of £50 + VAT will be payable. And finally if you are not an existing monthly fee accounting client, all prices specified here are uplifted by £50 + VAT.
2.8 Fee holiday. For every full month you are not trading, we will discount our standard monthly accounting fee by 50%. Your company must not be trading for a minimum of one month to qualify and only whole months will be used in calculating your fee discount. For example, a non-trading period of between 2 to 2.9 months will entitle you to a 50% discount for 2 months.
2.9 Fee holiday. Referral discounts will still be available while the reduced monthly fee is in place and will be calculated based on our standard monthly fee reduced by 50%.
2.10a Non trading – If you sign up for our accounting service, AND use our free company formation service, AND you have not started trading within six months, then our Fee Holiday charging rate will commence. See Section 2.8 for details.
2.10b Non trading – If you move to our accounting service from other accountants, or with your own limited company, and you are not trading at that point, our Fee Holiday charging rate will apply from your ‘switching’ date. See Section 2.8 for details.
2.11 Companies House Confirmation Statement (CS). Companies House charge £13 (no VAT) when filing your CS. We make the payment on your behalf when we submit your CS, and we require you to reimburse us the £13.
2.12 Our free company formation has the following conditions attached;
a. No charge for the formation of a new ltd company will apply if you use and pay for our monthly accounting service for a minimum of one month; b. If you decide not to go ahead with our accounting service for whatever reason, a fee of £100 + VAT will be charged for the company formation and relevant tax registrations. Additionally, if you require assistance to closedown your newly formed company with Companies House, we will charge a closedown fee of £10 + VAT.
2.13 Subject to 2.14 below, we offer a 10% discount on our monthly accounting fee for each new customer you refer to our accounting service. This discount will apply from the first month that we receive a full monthly fee to the last month we receive a full monthly fee from your referral. This referral discount is at our discretion and may not apply if any fee payments due to us remain unpaid.
2.14 We offer a 40% discount off our usual monthly fee to a second person working within the same ltd company. Under these conditions no referral discount will be payable for referring this second person to us. This 40% discount will be removed if the company no longer has any full monthly fee paying personnel. ( For example, if a company has two workers, and the initial Director ceases to work, or goes On Hold, the company will have no full monthly fee paying clients so the 40% discount for the second worker will be removed).
2.15 If you make incorrect automatic fee payments to us when no fee is due (or you overpay us), we will refund you for two concurrent months (and if we recognise the payment as being incorrect at the time, we will advise you by email to correct your automatic payment). If, however the incorrect automatic payment continues beyond two months, we will not refund any fees subsequently received. Its extra work for us to monitor and track our client’s refunds, but mainly it gives you a nice little incentive to ensure you do not overpay us.
2.16 Gold Clients Only. If you want us to bring your account up to date at any point during the year (for example for production management accounts, visa earnings, mortgage reference etc) where we will need to reconcile your account up to date, an additional fee of £10 + VAT will apply for every month that we will need to update.
2.17 Swap over / Own company clients. This applies to clients who switch to us from another accountant, or who have set-up their own company themselves before joining our accounting service.
(a) We do not charge a fee for switching your company accounting work across to our service. However, if your company year-end falls within 3 months of you moving to our service, there may be a one-off fee for us to complete your annual accounts and corporation tax return. We will always advise you of any additional fees before progressing.
(b) Our monthly fees are payable in advance, and we require payment of your first monthly fee before we can start processing your information or monitoring your limited company.
(c) Non-trading. If you sign up for our accounting service, and you are not currently trading, our non-trading fee of £25 + VAT per month will apply from the sign-up date.
2.18 Additional Payroll. Our monthly fee covers the running of payroll for all fee-paying directors, and 1 extra member of staff. If you have additional employees that need to be paid through payroll there will be an additional charge of £15 + VAT per employee per month.
2.19 VAT registration. We do not offer this as standard for our clients, but all you need to do is ask to be VAT registered. The costs related to VAT registration and administration are included in your Club Gold monthly accounting fee. Our monthly accounting fee is set at the market rate is ensure we remain competitive in the contractor accountant market niche.
2.20 We have reserved the right to revise our fees from time to time. Revised fees and payment terms will be notified to you either via email or by being published in the online account.
3.1 Any advice or documentation provided by No Worries remains the property of No Worries. It should not be shown to or discussed with third parties without No Worries’ prior written consent.
3.2 Any Customer information disclosed to No Worries during the course of the services will be kept in confidence and used only for the purpose of providing the services, save only for disclosures made with the Customer’s express consent, or otherwise required by law.
4.1 The services to be provided by No Worries will be based on information provided by the Customer. No Worries accepts no responsibility for the consequences of any potentially relevant information not having been disclosed to No Worries by the Customer.
4.2 Whilst No Worries may from time to time in good faith offer suggestions for the Customer’s consideration, it remains at all time the sole responsibility of the Customer to seek such independent advice as may be appropriate, before deciding whether or not to implement any such suggestion. The Customer acknowledges and accepts that the directors of a company have sole responsibility for its proper and lawful operation and for all its decisions, and that the service offered by No Worries is substantially not one of providing advice, but of providing ‘back office administration’, implementing instructions of and decisions taken by the Customer. It is the directors’ responsibility to determine whether they require independent advice on any issue affecting the company, and (if so) to select and consult a suitable expert.
4.3 Each party acknowledges that in entering into this Agreement, it does not rely on, any representation, warranty, or other provision except as expressly provided in this Agreement, and all conditions, warranties or other terms implied by statute or common law are excluded to the extent permitted by law.
4.4 The liability of either party in respect of any claim is limited to the sums paid by the Customer for the services of No Worries during the period of 12 months immediately preceding the accrual of the cause of action to which the claim relates, except where liability may not lawfully be excluded or limited. Each party expressly excludes liability for consequential loss or damage, loss of profit, business, revenue, goodwill, or anticipated savings. Any liability or remedy for innocent or negligent misrepresentation is expressly excluded. Neither party excludes or limits liability for death or personal injury.
4.5 The Customer accepts that the services of No Worries are priced on the basis that liability is limited as set out in these terms
5.1 Intermediaries Legislation (IR35) – Working through an intermediary, such as a service company. It is the Customer’s responsibility to correctly determine the IR35 status of the income from each contract.
5.2 No Worries may sub-contract any of its obligations under this Agreement but shall not be relieved of its obligations thereby to the Customer
5.3 This Agreement and the Online Order Form referred to in paragraph 1.1, together with the currently applicable specification for the chosen level of service together constitute the entire agreement between the parties and supersede and cancels all prior negotiations and agreements in respect of the services.
5.4 This Agreement shall be governed by and construed in all respects in accordance with the laws of England.
You and No Worries will only have formed a formal binding contract to supply accountancy services once all of the following has occurred:
6.1 You complete our signup form and submit to No Worries via this Web site, and;
6.2 No Worries will automatically send you a message to your registered email address confirming receipt of this form, and;
6.3 The staff at No Worries will then consider your request and may phone you to confirm some of the detail. Once No Worries is happy to accept the order a letter will be sent to your registered residential address confirming we are happy to provide accounting services for you, and;
6.4 No Worries will then receive payment from you for services provided to date (“Acceptance”). At any time prior to Acceptance, you may cancel or modify your order. But once Acceptance has occurred, you and No Worries will have concluded a formal binding contract. If the above four conditions are not met, No Worries will not be bound to perform any services requested in your order form and you may need to contact No Worries by telephone or email.
6.5 EXCEPTION. An exception to this section is for our free company formation service outlined in paragraph 2.12b above. If the activities in 6.1 and 6.2 have occurred, a formal binding contract will be formed to supply a company formation service only, and any fees resulting will become payable.
6.6 EXCEPTION. A further exception to this section is all new customers must have their identity verified before Onboarding is complete. In the event all required activities in 6.1, 6.2, 6.3, and 6.4 have occurred, a formal binding contract will only be formed once No Worries has successfully completed all required identity checks. If we are unable to complete any customer identify checks that we are required to carry out by law, then we are legally required to terminate any Contract held with you.
Website Terms & Conditions
No Worries controls and operates this Web site from its offices at Suite 3, Grapes House, 79A High Street, Esher, KT10 9QA. The laws of England and Wales govern the use of this Web site It is your responsibility to ensure that you comply with any applicable laws of the country from which you are accessing this Web site
No Worries may revise this legal notice at any time by updating this posting. You should check this Web site from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Web site
2.1 No Worries owns or has a licence to use all information contained in this Web site, including all images, illustrations, designs, photographs, video clips, writings and other materials.
2.2 You are permitted to display, print, copy and download extracts from this Web site for the purposes of placing an order with No Worries or using this Web site as a resource, provided that you do not:
(a) modify any documents or related graphics on this Web site in any way; and
(b) use any graphics on this Web site separately from accompanying text.
2.3 If you breach any of the terms in this legal notice, your permission to use this Web site automatically terminates and you must immediately destroy any downloaded or printed extracts from this Web site
2.4 Subject to paragraph 2.2, no part of this Web site may be reproduced or stored in any other Web site or included in any public or private electronic retrieval system or service without No Worries’ prior written permission.
2.5 Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
3.1 While No Worries endeavours to ensure that this Web site is normally available 24 hours a day, No Worries will not be liable if for any reason this Web site is unavailable at any time or for any period.
3.2 Access to this Web site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond No Worries’ control.
4. VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to or from this Web site any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Web site (including, without limitation, by hacking).
4.4 No Worries will fully co-operate with any law enforcement authorities or court order requesting or directing No Worries to disclose the identity or locate anyone posting any material in breach of paragraphs 4.2 or 4.3.
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Links to third party web sites on this Web site are provided solely for your convenience. If you use these links, you leave this Web site No Worries has not reviewed all of these third party web sites and does not control and is not responsible for these web sites or their content. No Worries therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party web sites linked to this Web site, you do so entirely at your own risk.
5.2 If you would like to link to this Web site, you may only do so on the basis that you link to, but do not replicate, the home page of this Web site, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the No Worries logo;
(b) you do not create a frame or any other browser or border environment around this Web site;
(c) you do not in any way imply that No Worries is endorsing any products or services other than its own;
(d) you do not misrepresent your relationship with No Worries nor present any other false information about No Worries;
(e) you do not otherwise use any No Worries trade marks displayed on this Web site without express written permission from No Worries;
(f) you do not link from a Web site that is not owned by you; and
(g) your Web site does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
5.3 No Worries expressly reserves the right to revoke the right granted in paragraph 5.2 for breach of these terms and to take any action it deems appropriate.
5.4 You shall fully indemnify No Worries for any loss or damage suffered by No Worries or any of its group companies for breach of paragraph 5.2.
6.1 Each registration is for a single user only. No Worries does not permit you to share your user name and password with any other person nor with multiple users on a network.
6.2 Responsibility for the security of any passwords issued rests with you.
7.1 While No Worries endeavours to ensure that the information on this Web site is correct, No Worries does not warrant the accuracy and completeness of the material on this Web site No Worries may make changes to the material on this Web site, or to the products and prices described in it, at any time without notice. The material on this Web site may be out of date, and No Worries makes no commitment to update such material.
7.2 The material at this Web site is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, No Worries provides you with this Web site on the basis that No Worries excludes all representations, warranties, conditions and other terms including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which but for this legal notice might have effect in relation to this Web site.
7.3 All online calculators we provide try to give you an approximate idea of the financial impact operating a limited company using our service. If you need an accurate estimate, please contact us directly. We have tried to make these calculations accurate and up to date but we cannot guarantee that there are no errors. We will not be held responsible for any loss, damage or inconvenience caused because of any inaccuracy or error within these calculations.
8.1 No Worries, any other party (whether or not involved in creating, producing, maintaining or delivering this Web site), and any of No Worries’ group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Web site in any way or in connection with the use, inability to use or the results of use of this Web site, any web sites linked to this Web site or the material on such web sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Web site or your downloading of any material from this Web site or any web sites linked to this Web site.
8.2 Nothing in this legal notice shall exclude or limit No Worries’ liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
8.3 If your use of material on this Web site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof.
9. GOVERNING LAW AND JURISDICTION
This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.